Ecwid has a very active help community. Simply post a question in the Forums , but always remember to search first as the chances are your question will have already been answered either in the Forum, the detailed Knowledge base or the 101 section. You can also report any bugs to the engineers.
Have a feature that you think ECWID would benefit from ? – you can raise the issue and others can vote for the idea to be implemented – the ideas with the most votes will be included in future releases.
The software gets updated on frequent basis and your shop will be upgraded automatically